Here at Britannia Service Solutions we under take daily 24-hour patrols and alarm monitoring of the streets of West Bromwich and Oldbury. In a 24-hour period we response to hundreds of alarm activations and send highly trained Residential Response Officers to patrol the streets to keep the public safe.

At Britannia Service Solutions we understand that no two customers are the same. For many, a monitored alarm will provide all the reassurance they require, as others will require a little more peace of mind.

Perhaps you’re away from home frequently, or you might not be able to rely on neighbours or family to attend and alarm as keyholders. It may just be that you don’t want to inconvenience them, and you’d prefer a guaranteed response from a qualified professional.

That’s where our Residential Response Officers come in. As well as alerting you to an alarm we immediately deploy a Residential Officers to your home to investigate. There are two types of cover: external checks and keyholding.

Residential Response Officer

Alarm Tripped – Our 24/7 Alarm Monitoring Centre Alerted

As soon as an alarm is tripped our 24-hour control room will be alerted, dispatching the closet Residential Response Officer to your premise to investigate.

Home Owner Contacted via Phone

As soon as an alarm is tripped our control room will attempt to contact the home owner to determine if the alarm is false or genuine.

False Alarm?

If the alarm tripped is a false alarm, all the home owner needs to do is supply our control room a secret code. Our control room will attempt to reset the alarm system and will order the Residential Response Officers to stand down.

Genuine Alarm?

If the home owner informs our control room that the alarm is genuine, where our Residential Response Officers will continue to render the premise safe by following the steps below

If No Sign of Break In

External Check Cover

  • Thorough check of the property perimeter
  • Police Informed if needed
  • Full Incident Report sent to you within 24-hours

Keyholding Cover

  • Thorough check of the property inside and out
  • Alarm reset and property secured
  • Police Informed if needed
  • Full Incident Report sent to you within 24-hours

If Sign of Break in or Crime

If there is any sign of a Break in or a Crime our Residential Response Officer will inform our control room, who will in turn inform the local police and dispatch a further 2 Residential Response Officers for the safety of anyone in the building.

Police Informed & Home Owners – Our Residential Response Officers will wait at the property

When everything Satisfactory, Our Residential Response Officers will leave the property

A full report will be sent to the Home Owners within 24-hours